Questions & Answers

Will my appointment and results be impacted in any way due to the pandemic?

No, at this stage we are offering the same high-quality radiology services to all patients. Our staff and doctors are working to maintain a high level of service to our communities.  


Should I cancel or reschedule my appointment?

No, you do not need to cancel your appointment. We are committed to providing radiology services within our communities. Please call one of our clinics or make contact via our website. You can be assured that servicing our patients in a safe environment is always our primary focus. Our friendly staff will ask you a series of questions over the phone to establish your individual situation concerning COVID-19.   

A list of Lake Imaging locations can be found here: 

Are your waiting areas safe to enter to attend my appointment?

We are taking extra precautions to minimise infection within our clinics and are ensuring our waiting areas are regularly disinfected. We have an ample supply of hand sanitiser for both staff and patient use. You can be assured that every hygiene measure is taken to ensure the safety of patients in our clinics. We ask that if possible, you attend for your appointment alone. This assists us to minimise the number of people in our waiting rooms.  

What do I do if I think I have COVID-19?

Please click here to be taken to the Australian Government healthdirect website symptom checker tool.

What if I have flu-like symptoms / been exposed to someone with COVID-19?

Please speak with your doctor if you are experiencing flu-like symptoms or if you believe you have been exposed to someone with COVID-19. Your doctor is best placed to assist you with the appropriate course of action at this time. 

Who is considered high risk of having COVID-19?

Patients considered high-risk include, anyone that has: 

  • ​​Flu-like symptoms (as outlined in DHHS guidelines)

    • Loss or changes in sense of smell or taste
    • Fever
    • Chills or sweats
    • Cough
    • Sore throat
    • Shortness of breath
    • Runny nose
  •  Been in close contact with a confirmed case within the past 14 days
  • Travelled overseas or been in contact with someone who has returned from overseas in the past 14 days 
  •  Visited a Melbourne hospital or aged care facility in the past 14 days​

Can I have a test at Lake Imaging if I meet the criteria for being suspect of COVID-19 or I have COVID-19?

Lake Imaging has a dedicated process for any of our patients who are either suspect of COVID-19 or are COVID-19 positive. Please call the booking phone number for the clinic location you wish to attend, and our Booking Team will assess your status and explain the process for making an appointment. This process takes a little longer than usual and may involve speaking with a Nurse to gather information about your medical status. To ensure we book you in for your test as quickly as possible and that we all play our part to minimise the risk of spread of Coronavirus, it is extremely important that the process is followed and you provide the most accurate and up-to-date information about your current medical condition

Can I walk into my local Lake Imaging clinic without an appointment?

It is our preference that all patients contact us by phone to make an appointment prior to attending any of our clinics. This helps us to ensure you have your test at the local clinic most appropriate to your needs and to manage the number of people in our clinics at time. Our booking teams have access to real-time information regarding appointments times and will fit you in on the same day where possible. We have availability everyday for urgent patient appointments. Your Doctor knows this and may contact us directly if you require and urgent appointment. 

Who do I contact if I would like more information about COVID-19?

If you would like more information on COVID-19, please call the Department of Health on 1300 651 160 or visit   

What is the difference between COVID-19 and Coronavirus?

Coronaviruses are a large family of infectious viruses. COVID-19 is a new strain of Coronavirus. All Lake Imaging marketing communications referring to ‘Coronavirus’ are specifically relating to the COVID-19 strain. 

What is a Fever Clinic?

Fever Clinics will be established by your local public health service. This will be a place where anyone who suspects they may have COVID-19 will be assessed and tested.  

What is the local telephone number I call to make an appointment?

Click on this link to find our locations and telephone numbers.  

Am I allowed to bring someone for my scan?

To assist us to manage the number of people in our waiting areas, only the person having the examination can attend the appointment. This includes pregnancy ultrasound scans. You can attend with a carer, such a parent or guardian only  if it is not possible for you to manage alone.  

Can I bring someone in the room to see my Pregnancy Scan?

To assist us to manage the number of people in our waiting areas, only the person having the examination can attend the appointment. This includes pregnancy ultrasound scans. Lake Imaging has released a Patient App – Lake Images – which will enable you to see your images, in most cases an hr after your appointment. From the App you can also share your images with your loved ones. We understand at this time many people wish to share the experience of the scan with their partner, unfortunateley in the COVID-19 environment, in order of us to ensure the ongoing safety of all our patients and staff, this is not possible. 

What if my question hasn't been answered?

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