Lake Images Patient APP

Download the APP from the Apple App Store for IOS devices or from Google Play for Android devices

      

Or view your Images online at www.lakeimages.com.au

How does Lake Images work?

After your appointment, you will receive an SMS text message asking you to activate your account. Tap on the link in the SMS and follow the account activation process. Once activated, you can securely access all of your images through our Lake Images APP, or online web portal by visiting www.lakeimages.com.au

Please Note: Your images will reach your account approximately one hour after your appointment.

How to set-up your Lake Images account

1. Account Activation Process
During your appointment, the reception staff will ask you for your mobile number (or email address if preferred). Once your appointment has finished you will receive an SMS text message containing your activation link. Click on this link to activate your account and download the Lake Images Patient APP from the Apple App Store or Google Play Store. Alternatively, access your images online by visiting www.lakeimages.com.au

2. Logging In
Upon your first login, you will be asked to enter your username which is the mobile telephone number or email address you provided the reception staff. You will be asked to set a password during the account activation process – be sure to make this something memorable as this will act as your password for future access to your images.

3. Viewing your Images
Your images will reach your account approximately one hour after your appointment and are not for diagnostic purposes. Please allow time for your referring practitioner to discuss your results with you directly. You can easily share your images with family or other health practitioners by viewing the desired study and selecting the ‘Share’ icon. You can also save your images by selecting the ‘Export’ icon.

I have forgotten my password?

If you forget your password, please select the ‘Forgot your password?’ option located at the bottom of the login screen. A password reset link will then be sent to you.

I am unable to see my images?

Your images may not be processed yet. It could take up to 24 hours for your images to reach your account.

I didnít receive an SMS text or email?

Your images may not be finalised or ready for viewing.  If you do not receive an SMS or email 24 hours after your examination, please contact our technical support team by emailing images@lakeimaging.com.au. 

What if I dont have a smart phone or tablet?

Your results are also available via a web portal, which you can access by visiting www.lakeimages.com.au To log in, you will need to set up your account by following the link sent to you in the activation SMS or email.

Can I save my images?

Images can be saved from the Lake Images APP, and web portal by clicking the ‘Export’ option on the study tile.

Can I share my images electronically?

Yes, you can easily share your images by selecting the ‘Share’ icon in the Lake Images APP or web portal.

How much storage will the images use?

No additional storage is required to view images. Viewing your images is similar to viewing a standard web page.

I want to view my previous images, but I donít have an appointment.

Our IT department can assist with account creation, please email images@lakeimaging.com.au for technical support.

How secure is my information?

All Lake Imaging patient information is stored at a highly secure Australian Tier IV Data Centre. Lake Images is GDPR (General Data Protection Regulation) compliant.